Contact information
Shipping Policy
Thank you for shopping with HEZAK OFFICIAL. This Shipping Policy explains how we handle order processing, shipping, and delivery.
Business Details
HEZAK OFFICIAL
GSTIN: 32LLPPK2537R1Z8
8th Avenue Road, Ashoka Road
Kaloor, Kochi, Ernakulam
Kerala – 682017
Phone: 8891769824
1. Order Processing Time
All orders are processed within 1–3 business days after the order is confirmed. Orders are not processed or shipped on Sundays or public holidays.
2. Shipping Time
Estimated delivery times are:
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Within Kerala: 2–5 business days
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Within India: 4–8 business days
Delivery times may vary depending on the courier service and your location.
3. Shipping Charges
Shipping charges will be calculated and displayed at checkout before completing the order.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can track the delivery status of your package.
5. Incorrect Shipping Address
Please ensure the shipping address is correct when placing your order. HEZAK OFFICIAL will not be responsible for orders delivered to incorrect addresses provided by the customer.
6. Delays in Delivery
Sometimes delays may occur due to courier issues, weather conditions, or other unforeseen circumstances. We appreciate your patience in such situations.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos or videos of the issue. We will review the request and arrange a replacement if eligible.
8. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Phone: 8891769824
Address: 8th Avenue Road, Ashoka Road, Kaloor, Kochi, Ernakulam, Kerala – 682017
Thank you for choosing HEZAK OFFICIAL.